New Work Order System for Water Department
by Nathan on June 24, 2013, 12:09 p.m.
The Water Department is now armed with a new technology that will help them more efficiently service the residents and customers of the City of Greenup water system. The system is internet based which allows administrators to input work orders via a website. These work orders are then pushed real-time to the workers in the field via their smartphone devices. The notifications allow the workers to instantly know when a new work order has gone into the system. The work order contains all the pertinent customer information and problem description. In many cases, GPS coordinates are available that take the worker straight to the meter. Whether by coordinates or address, the system allows workers to pull up a map with directions to the location of the reported incident. Once a ticket has been worked on, the worker updates it with the notes of what was done and changes the status of it accordingly. Ticket ownership ensures that workers aren’t double working one another. After the ticket is complete, it is archived and available to be reviewed and referred back to if the need arises in the future!